Contact Us

Please read the following carefully to make sure you get through to the correct point of contact.

For help with problems and regular grants please use this method:

For this scheme colleagues should also be aware that they can seek assistance with child hardship issues via the helpline is available Monday to Friday 9.00am to 5.00pm on 0345 600 4586

The Postal Family Fund is a small, charitable organisationwith limited staff resource and therefore regrettably, we cannot provide a person to person service.

Our Trustees wish to ensure that as much of our financial resource is available to give away in charitable grants and bursaries and not to spend on administration.

Address: The Postal Family Fund, Royal Mail, 185 Farringdon Rd, LONDON. EC1A 1AA (e-mail: : letters or emails will probably be the best way of contacting us – make sure you mark the envelope with the subject of your query e.g. "Bursary payments".


If your query is concerned with:

  1. Payments for regular grants and bursaries already authorised or awarded:
  2. Enquiries about a new bursary application: University or Rising Stars please see the relevant section of this website for information about the scheme (as well as eligibility criteria and details about how the application will be assessed) and to download an application form (when the scheme is shown as open for applications).
  3. Enquires about an application for a bursary which has already been submitted.The form will show the latest date by which the form has to be received by the Postal Family Fund and also the date by when you will hear from us whether the application has been successful. If you want to receive an acknowledgement that your form has been received then you need to provide an s.a.e. For any other enquires about your application you need to write to us at the address above and mark the envelope with the title of the scheme (e.g. "Rising Stars"). Letters or emails are the best method of contact please.
  4. All other enquires: please write to us at the addresses shown above or email the Secretary at

Secretary: John Powell

© The Postal Family Fund 2023 | Patron: Her Royal Highness Princess Michael of Kent
Registered as a Friendly Society (No. 37-BEN) with Charitable Status and regulated by the Financial Conduct Authority (FCA)
Postal Family Fund, Royal Mail, 185 Farringdon Rd, LONDON. EC1A 1AA
Secretary: John Powell e-mail:
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